Frequently Asked Questions

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
No, shipping fees, including return shipping fees, are not refundable.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Yes, you can exchange items within 15 days of purchase, but only for another item of equal price to the one being returned.
Please allow 10-12 days for the refund to appear on your credit card or PayPal account.
We offer a 15-day money-back guarantee for purchases made directly from maestrosclassic.com. If you're not completely satisfied with your purchase, you can return it within 15 days for a full refund.

No, we cannot process returns or exchanges for purchases made via partnered retail stores or e-commerce sites (such as Target, Marshalls, TJMAXX, HEB, Amazon US, Amazon CA, Amazon UK, and Amazon AU). Please return these items to the place of purchase.
Please send all returns to: Maestro's Classic Returns & Exchanges, 925 Canal Street Door #20, Bristol, PA 19007
If you receive an incorrect item, please contact info@maestrosclassic.com. Provide pictures of the incorrect items received and proof of purchase (packing slip).
Yes, all returns and exchanges require proof of purchase (a copy of the packing slip or receipt), as well as a note with your full name, Maestro's Classic order number, and the reason for the return.
If your return is accepted, Maestro's Classic will promptly provide a return label for you.
To initiate a return, please send an email to info@maestrosclassic.com with your MC order number, photos of the product in question and the reason for your return. If accepted, we will provide a shipping label for you.
At this time only exhange is available to wholesale, please send an email detailing your exchange to wholesale@maestrosclassic.com

If you receive a damaged product, please contact info@maestrosclassic.com. Include pictures of the damaged items and proof of purchase (packing slip) to support your claim.
We typically respond within 24 to 48 hours Monday through Friday. For inquiries over weekends, please allow up to 72 hours for a response on our next business day.

For a damaged item to be replaced we will require photo proof of the damage product and well as the state of the packaging it came in sent to info@maestrosclassic.com

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